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Complete Group UK Terms of Use

The following Terms of Use is a legal contract between an individual user and Complete Group UK regarding the use of your website and services. Please update these guidelines according to your specific policies.

This website is operated by Saleglaze Ltd, trading as Complete Group UK (referred to as "Complete Group UK /we/our/us"). As user of this website (referred to as "you/your/yourself") you acknowledge that any use of this website including any requests you make ("use/using") is subject to our terms and conditions.

  • Please read through these terms and conditions carefully before using this website.
  • Print a copy for future reference.
  • Also read our Privacy & Data Protection section regarding your personal information.

1. General

1.1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2. When you use certain of our services, such as obtaining a quotation, please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.

1.3. Certain website services may require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferrable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately.

2. Off-line order process

2.1. All orders that you place will be subject to acceptance in accordance with our terms and conditions and will be placed off-line via confirmation, by letter and or email.

2.2. Acceptance of your order will be by way of written confirmation and deposit required. Cancellation of any such order must be supported by letter (recorded delivery) after initial contact by telephone or email.

3. Delivery

3.1. This website is only for delivery of products to customers in mainland UK and Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.

3.2. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.

3.3. Risk of loss and damage of products passes to you on the date when the products are delivered to you.

3.4. Off loading or checking of goods at the time of delivery is your responsibility.

3.5. If you fail to take delivery on date agreed between you and us, i.e. our delivery vehicle attempts to deliver to you and you the customer are not there to take delivery after confirming date with us, this may well levy a second delivery charge subject to our transport logistics.

4. Payment

4.1. Payment can be made by any method specified at the time you place the order. These may include, though not exclusively, Credit/Debit Card via PayPal, cheque in £s sterling, drawn on a United Kingdom bank, bank transfer in £s sterling.

4.2. Dependent upon the payment method chosen, you will only be permitted to submit an order if you confirm acceptance of our Terms and Conditions on the website at the time of requesting a quote.

4.3. The price you pay is the price sent to you in the quotation acknowledgement (unless you have changed sizes or specifications from the original quote submitted). This price is valid for 30 days from the date of the quotation acknowledgement.

4.4. Title to any products you order shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

5. Returns, Cancellations and Substitutions

5.1. Any damage or faulty goods delivered to you must be noted at time of delivery and must be appropriately noted on the delivery note to validate the claim. Goods cannot be repaired free of charge by us for any other reason.

5.2. Any cost arising out of the refusal to accept the delivery of goods are your responsibility.

5.3. You shall not be entitled to reject any material on account of imperfections or variations inherent in Aluminium extrusion product assembly and the glass-making process. Unless otherwise agreed in writing, the acceptability of glass quality in insulating glass units should be judged by reference to "Visual Quality Standard for Installed Insulating Glass Units Constructed from Flat Transparent Glass" published by the Glass and Glazing Federation. Similar criteria apply to other types of glass.

5.4. You must satisfy yourself as to the suitability of the products before use or installation. No liability shall rest upon us for any condition made or implied as to the extended life and wear of goods (outside of our standard guarantee period) nor is any warranty given or implied as to the life and wear of goods supplied or that they will be suitable for any other particular purpose for use under specific conditions not withstanding that such purpose or condition was made known to us before manufacture or supply.

5.5. You have the right to cancel an order within 7 days of placing the order.

5.6. We reserve the right to modify change or improve any of our products at any time without notification (not with standing any such orders in process). Such changes shall not entitle you to reject the goods or cancel the contract.

6. Intellectual Property

6.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

6.2. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Liability and Indemnity

7.1. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

7.2. Subject to Section 7.1 above, we will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website we will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

7.3. Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

7.4. Subject to Section 7.1 above, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

7.5. Notwithstanding the above, subject to Section 7.1 our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

7.6. This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

7.7. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

7.8. Subject to you having performed your obligations hereunder as to payment and otherwise, we agree that it will repair or replace free of charge any material or goods supplied as part of the order within the individual part guarantee period after the date of supply, which are proved to our satisfaction to be defective due to faulty materials or workmanship. Our liability (whether by contract or in tort or otherwise) arising out of this contract shall not exceed the net invoiced price of the particular goods in regard to which complaint is made. We have no liability for consequential or other costs incurred by you caused by defective goods.

8. Miscellaneous Provisions

8.1. The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

8.2. We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

8.3. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by us.

8.4. We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

8.5. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

8.6. These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999)

8.7. No delay or failure by us to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of us.

8.8. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and us relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Complete Group UK for your use of this website.

Our websites are operated by:

Saleglaze Ltd

Registered Office:
44-54 Orsett Road,
Essex RM17 5ED

Registered in England with Company Number: 1877020
VAT Number: 418 3726 46