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FENSA, CPA, FMB and The Complete Group

FENSA - Building Regulations and Your Windows & Doors


Dear Householder,

On the 1st April 2002 the replacement of windows and doors came within the scope of the Building Regulations for England and Wales; therefore any replacement of windows and doors in your home are subject to the requirements of these Regulations. In October 2010 new document L compliancy came out improving U Values in WERs. We also comply with this and is certified with our FENSA certification / documentation, ensuring you get the very best and latest technology in our windows and doors.

This was one of a number of changes designed to improve the thermal efficiency of our homes and to assist the Government in meeting its commitments to reduce CO2 emissions under the Kyoto Agreement. It will also mean that our homes are warmer and use less energy.

You can meet your commitments under the Building Regulations by either:

  • applying for approval to replace your windows and doors through your Local Authority Building Control Department or
  • by using a contractor/installer who is registered with FENSA.

The FENSA Scheme was set up by the Glass and Glazing Federation with the co-operation of the Office of the Deputy Prime Minister (the Government Department responsible for Building Regulations) as a Competent Persons Scheme. This Scheme enables Registered Businesses to certify through FENSA that the Installation meets the current Building Regulations. FENSA will register your installation electronically with your Local Authority and send you a certificate which records that your installer has certified that the installation meets the appropriate Building Regulations.

A FENSA Registered Business is required to understand the Regulations and be capable of installing a product in your home which meets requirements. He will therefore advise you on the design of windows and doors and see that the installed windows have the correct thermal performance.

The installer is not permitted to fit non-compliant products. If these are fitted you will have committed an offence under the Building Act 1984, as well as possibly putting yourself and others at risk. It is also a requirement that the installation is registered; it is not an option to ignore this part of the process.

If your windows are not registered directly with your Local Authority or by a FENSA Registered Business then you will also have problems when you sell your home. The purchasers' solicitor will require evidence, via the registration, that the windows and doors conform to the relevant Regulations.

FENSA also organise, on a random basis, the inspection of a number of installations, through inspection agents, to ensure that Building Regulations are being met. You may therefore be contacted by one of our inspection organisations.

A FENSA Registered Business is also required to offer you the opportunity to purchase an insurance policy directly from the insurance provider, to cover the window/door guarantee should the registered business cease to trade.

The registration of the installation with FENSA does not imply any warranty as to the quality of the product. In registering the installation the installer is certifying that the job conforms to appropriate Building Regulations.

Graham Hinett CEO FENSA

View our FENSA Certification

CPA (Consumer Protection Association)

CPA - Consumer Protection Association

Improve your home with Complete Confidence, the Complete Group of companies* are an Approved CPA (Consumer Protection Association) Craftsman.

Choosing a CPA Approved Craftsman removes the stress of finding a reliable company that can deliver your home improvements to the very highest standards. CPA approved companies (such as members of the Complete Group UK) undergo a rigorous selection process.

By choosing a CPA Approved Craftsman means you can fully protect your deposit - at no extra cost. It is standard practice that many trades take a deposit before starting a job; and with the CPA's Deposit Indemnity Insurance you are covered for all eventualities.

Using a CPA Approved Craftsman also means the work is carried out by a professional (such as Complete Group UK) providing a quality service, as can be seen by our published CPA Report (see below) and that apart from our own 10 Year Written Guarantee you are also further protected by a CPA 10 Year Guarantee.


What makes selecting TrustMark tradesmen so worthwhile?

  1. A firm's technical skills have been independently checked through regular on-site inspections, as well as checks on their trading record and financial status;
  2. Firms have signed up to a code of practice that includes insurance, good health and safety practices and customer care;
  3. The approved scheme operator has checked and will continue to monitor the firm's quality of work, trading practices and customer satisfaction;
  4. Firms are able to offer an Insurance Backed Warranty;
  5. Deposit Protection Insurance is available for consumers in the event a firm should cease trading;
  6. Firms will be able to tell you about any building regulations you must comply with and may also be able to provide appropriate certificates;
  7. If you have a problem or disagreement with the firm, there will be a clear and user-friendly complaints procedure to help resolve the issue;
  8. The scheme is fully supported by Government, the building industry and consumer protection groups.
  9. All of these checks will give you - Peace of Mind

If a firm displays the TrustMark logo (such as Complete Group UK) you know that they have been approved and inspected through one of the scheme operators and found that the firm meets the required Government endorsed criteria as described above.

View our TrustMark Cerificate

Federation of Master Builders

Federation of Master Builders

The FMB is the largest trade association in the UK construction industry, representing the interests of small to medium-sized building companies.

It has local offices in England, Northern Ireland, Scotland and Wales, to support members across the UK.

The FMB has a proud history of supporting small and medium-sized building companies since it was established in 1941.

It champions continuous improvement, and the FMB badge of quality recognises the best in SME building industry

Dispute resolution

The FMB recognises that on occasion disagreements can occur when building work is being undertaken and we may be able to help through mediation.

Why Choose Complete Group UK

  • Saleglaze Ltd* have been in business since 1984
  • Our experienced teams of fitters have many years experience of fitting Doors and Windows
  • Complete Group UK offers its own 10 Year Written Guarantee
  • CPA (Consumer Protection Association) 10 Year Insurance Backed Guarantee and Deposit Indemnity
  • Full FENSA Certification
  • We publish our full CPA (Customer Feedback Reports on our website) which continuously show Very Good and Excellent comments from our customers
  • Showroom Visits (See and Try Before You Buy)
  • Experienced and confident advice freely offered
  • Attractive Slimline Frames
  • Choice of Thresholds
  • Choice of Cills
  • Choice of Energy Efficient Glazing
  • Over 200 colours available as well as dual colour
  • Building Regulations Compliant
  • Opening Configurations to suit you
  • Made and Manufactured in Britain
  • Competitively Priced
  • Reputable well established family run business

* Saleglaze Ltd T/A:

Complete Bifolds UK
Complete Window Systems UK
Complete Heritage Windows UK